Privacy Policy

HybridTrader is operated by Firegenie Solutions Ltd. We are the data controller for the purposes of UK GDPR and EU GDPR.

We may collect the following categories of data:

• Account data: name, email address, authentication identifiers
• Usage data: pages viewed, features used, session activity
• Technical data: IP address, device type, browser, logs, error traces
• Trading-related inputs: preferences, watchlists, journal entries, prompts provided to AI tools
• Communications: messages sent via support channels or community tools

We do not collect payment card details directly.

We use your data to:

• Provide and operate the HybridTrader platform
• Authenticate users and secure accounts
• Improve product performance and reliability
• Generate analytics, insights, and personalised content
• Debug issues and monitor system health
• Communicate service updates and support responses

AI-generated outputs are produced based on your inputs but are not treated as financial advice.

We process personal data based on:

• Performance of a contract
• Legitimate interests (platform improvement, security, analytics)
• Legal obligations
• Your consent, where required

We share data only with trusted service providers, including:

• Supabase (authentication, database, storage)
• Cloud hosting providers
• Email and notification services
• Error tracking and monitoring tools
• AI model providers (inputs may be processed to generate outputs)

We never sell your personal data.

We retain personal data only for as long as necessary:

• Account data: for the life of the account
• Logs and analytics: limited retention for debugging and security
• Communications: as required for support and audit purposes

You may request deletion at any time.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability

Requests can be made by contacting us at privacy@firegenie.co.uk. We aim to respond within 30 days.

We use essential cookies required for platform functionality.

Non-essential analytics or tracking cookies will only be used with consent.

We apply appropriate technical and organisational measures to protect your data, including encryption, access controls, and monitoring.

No system is perfectly secure, but we take this seriously.

Where data is processed outside the UK or EU, we ensure appropriate safeguards are in place.

We may update this policy from time to time. Material changes will be communicated via the platform or email.

For privacy-related questions, contact:

privacy@firegenie.co.uk