Privacy Policy

HybridTrader is operated by Firegenie Solutions Ltd, a company incorporated in the United Kingdom.

Firegenie Solutions Ltd operates HybridTrader on behalf of Hybrid Dashboard FZ LLC, a company based in the United Arab Emirates.

For the purposes of applicable data protection law, the organisation responsible for determining the purposes and means of processing personal data will act as the relevant data controller for that processing.

Depending on the nature of the processing activity and the contractual arrangements between Firegenie Solutions Ltd and Hybrid Dashboard FZ LLC, either entity may act as a controller or processor. Where Firegenie Solutions Ltd acts as a processor, it processes personal data on behalf of the relevant controller and in accordance with documented instructions.

If you have questions about how your personal data is processed, please contact: privacy@hybridtrader.ai.

We may collect different categories of personal data depending on how you use HybridTrader.

We do not directly collect or store your full payment card details.

Payments are processed through third-party payment providers.

Those providers may collect and process payment information in accordance with their own privacy policies and terms.

We may receive limited payment-related information, such as:

• payment status;
• transaction reference;
• subscription status;
• billing date;
• payment method type; and
• limited information identifying the payment method.

We use this information to manage subscriptions, process payments and provide customer support.

We may use personal data to:

• provide and operate HybridTrader;
• create and manage accounts;
• authenticate users;
• provide customer support;
• process subscriptions and payments;
• connect supported trading accounts;
• import and analyse trading data;
• provide Journal functionality;
• generate analytics and insights;
• provide AI-generated analysis and other personalised content;
• improve the performance and functionality of the Service;
• identify and resolve technical issues;
• monitor security and prevent abuse;
• detect and investigate fraudulent or unauthorised activity;
• communicate important service information;
• communicate product updates and, where permitted, marketing communications;
• comply with legal and regulatory obligations; and
• protect our rights, users and systems.

Some HybridTrader features use artificial intelligence and machine-learning technologies.

Where you use an AI feature, information you provide may be processed by the relevant AI technology provider in order to generate the requested output.

Depending on the feature, this may include information such as:

• Journal entries;
• trading information;
• prompts;
• preferences;
• analytical inputs; and
• other information you choose to provide.

We take steps to use appropriate providers and safeguards for AI-related processing.

AI-generated outputs are generated for educational, informational and analytical purposes and are not financial or investment advice.

You should avoid submitting unnecessary personal or confidential information into AI tools.

We process personal data using the lawful basis that is appropriate for the particular processing activity.

These may include:

We may share personal data with trusted third-party service providers where necessary to operate HybridTrader.

These may include:

• Supabase (authentication, database and storage services);
• cloud hosting providers;
• payment providers;
• email and notification providers;
• analytics providers;
• error tracking and monitoring providers;
• AI and machine-learning providers;
• authentication providers;
• trading-platform integration providers; and
• other technology providers necessary to provide the Service.

We require appropriate contractual and security arrangements with relevant service providers where required by applicable law.

We do not sell your personal data.

If you connect a supported trading account, HybridTrader may receive trading-related information from the relevant trading platform or integration.

This may include information about:

• trades;
• orders;
• positions;
• instruments;
• account statistics; and
• other information made available through the relevant integration.

The processing of your information by the third-party trading platform, broker or prop firm may also be subject to that organisation’s own privacy policy.

You should review the privacy policies of third-party services you choose to connect to HybridTrader.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, security and reporting requirements.

Retention periods may vary depending on the type of information.

For example:

• Account data: generally retained while your account remains active and for an appropriate period afterwards where necessary for legal, security or business purposes.
• Trading and Journal data: retained while required to provide the relevant Service and, where applicable, for an appropriate period after account closure.
• Technical logs and security data: retained for a limited period appropriate to security, troubleshooting and operational requirements.
• Support communications: retained for as long as reasonably necessary to manage the support relationship, resolve disputes and meet legal or audit requirements.

Where we no longer need personal data, we will securely delete it or anonymise it where appropriate.

Depending on the circumstances and applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request data portability; and
• withdraw consent where processing is based on consent.

The availability of these rights depends on the applicable legal basis and circumstances of the processing.

For example, the right to object applies differently depending on the lawful basis relied upon.

Where we process personal data for direct marketing, you have the right to object to that processing.

The ICO specifically recommends that privacy notices clearly explain the rights available and, where applicable, the right to object.

To exercise your rights, contact: privacy@hybridtrader.ai.

We may need to verify your identity before responding to a request.

Where permitted by applicable law, we may send you service-related communications and, where you have provided the necessary consent or another lawful basis applies, marketing communications about HybridTrader.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the relevant communication.

Please note that opting out of marketing communications does not prevent us from sending essential service or account-related communications.

HybridTrader may use cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of the Service.

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

Our Cookie Policy provides additional information about the cookies and tracking technologies we use.

We use appropriate technical and organisational measures designed to protect personal data against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration;
• disclosure; and
• other unlawful or unauthorised processing.

These measures may include encryption, access controls, authentication controls, monitoring, logging and other security measures appropriate to the nature of the information.

However, no online service can be guaranteed to be completely secure.

Some of our service providers or other organisations involved in providing HybridTrader may process personal data outside the United Kingdom or European Economic Area.

Where a transfer constitutes a restricted international transfer under applicable data protection law, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the circumstances, these safeguards may include:

• an adequacy decision or regulations;
• appropriate contractual safeguards;
• the UK International Data Transfer Agreement (IDTA);
• the UK Addendum to the EU Standard Contractual Clauses; or
• another lawful transfer mechanism.

The ICO’s current guidance confirms that restricted transfers require an applicable adequacy mechanism, appropriate safeguards or a valid exception.

Where required, information about relevant safeguards can be requested by contacting us.

Firegenie Solutions Ltd operates HybridTrader on behalf of Hybrid Dashboard FZ LLC.

The parties may have different roles depending on the processing activity.

Where an organisation determines the purposes and means of processing, it is generally acting as a data controller. Where an organisation processes personal data only on behalf of and under the instructions of another organisation, it may act as a processor.

We maintain appropriate arrangements between relevant parties and service providers to govern the processing of personal data.

HybridTrader is intended for users aged 18 and over.

We do not knowingly collect personal data from children under 18 for the purpose of providing the Service.

If you believe that a person under 18 has provided personal data to us, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to:

• the Service;
• our processing activities;
• applicable law;
• technology; or
• our business practices.

Where changes are material, we will take reasonable steps to notify you through the Service or by email where appropriate.

The latest version will always be made available through HybridTrader.

If you have concerns about how we process your personal data, please contact us first at: privacy@hybridtrader.ai.

We will investigate your concern and seek to resolve it.

If you are based in the UK and remain dissatisfied, you may also have the right to complain to the Information Commissioner’s Office (ICO).

For privacy-related questions, requests or concerns, contact:

We may collect different categories of personal data depending on how you use HybridTrader.

We do not directly collect or store your full payment card details.

Payments are processed through third-party payment providers.

Those providers may collect and process payment information in accordance with their own privacy policies and terms.

We may receive limited payment-related information, such as:

• payment status;
• transaction reference;
• subscription status;
• billing date;
• payment method type; and
• limited information identifying the payment method.

We use this information to manage subscriptions, process payments and provide customer support.

We may use personal data to:

• provide and operate HybridTrader;
• create and manage accounts;
• authenticate users;
• provide customer support;
• process subscriptions and payments;
• connect supported trading accounts;
• import and analyse trading data;
• provide Journal functionality;
• generate analytics and insights;
• provide AI-generated analysis and other personalised content;
• improve the performance and functionality of the Service;
• identify and resolve technical issues;
• monitor security and prevent abuse;
• detect and investigate fraudulent or unauthorised activity;
• communicate important service information;
• communicate product updates and, where permitted, marketing communications;
• comply with legal and regulatory obligations; and
• protect our rights, users and systems.

Some HybridTrader features use artificial intelligence and machine-learning technologies.

Where you use an AI feature, information you provide may be processed by the relevant AI technology provider in order to generate the requested output.

Depending on the feature, this may include information such as:

• Journal entries;
• trading information;
• prompts;
• preferences;
• analytical inputs; and
• other information you choose to provide.

We take steps to use appropriate providers and safeguards for AI-related processing.

AI-generated outputs are generated for educational, informational and analytical purposes and are not financial or investment advice.

You should avoid submitting unnecessary personal or confidential information into AI tools.

We process personal data using the lawful basis that is appropriate for the particular processing activity.

These may include:

We may share personal data with trusted third-party service providers where necessary to operate HybridTrader.

These may include:

• Supabase: authentication, database and storage services;
• cloud hosting providers;
• payment providers;
• email and notification providers;
• analytics providers;
• error tracking and monitoring providers;
• AI and machine-learning providers;
• authentication providers;
• trading-platform integration providers; and
• other technology providers necessary to provide the Service.

We require appropriate contractual and security arrangements with relevant service providers where required by applicable law.

We do not sell your personal data.

If you connect a supported trading account, HybridTrader may receive trading-related information from the relevant trading platform or integration.

This may include information about:

• trades;
• orders;
• positions;
• instruments;
• account statistics; and
• other information made available through the relevant integration.

The processing of your information by the third-party trading platform, broker or prop firm may also be subject to that organisation's own privacy policy.

You should review the privacy policies of third-party services you choose to connect to HybridTrader.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, security and reporting requirements.

Retention periods may vary depending on the type of information.

For example:

• Account data: generally retained while your account remains active and for an appropriate period afterwards where necessary for legal, security or business purposes.
• Trading and Journal data: retained while required to provide the relevant Service and, where applicable, for an appropriate period after account closure.
• Technical logs and security data: retained for a limited period appropriate to security, troubleshooting and operational requirements.
• Support communications: retained for as long as reasonably necessary to manage the support relationship, resolve disputes and meet legal or audit requirements.

Where we no longer need personal data, we will securely delete it or anonymise it where appropriate.

Depending on the circumstances and applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request data portability; and
• withdraw consent where processing is based on consent.

The availability of these rights depends on the applicable legal basis and circumstances of the processing.

For example, the right to object applies differently depending on the lawful basis relied upon.

Where we process personal data for direct marketing, you have the right to object to that processing.

The ICO specifically recommends that privacy notices clearly explain the rights available and, where applicable, the right to object.

To exercise your rights, contact:

privacy@hybridtrader.ai

We may need to verify your identity before responding to a request.

Where permitted by applicable law, we may send you service-related communications and, where you have provided the necessary consent or another lawful basis applies, marketing communications about HybridTrader.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the relevant communication.

Please note that opting out of marketing communications does not prevent us from sending essential service or account-related communications.

HybridTrader may use cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of the Service.

Where required by law, we will obtain your consent before using non-essential cookies or similar tracking technologies.

Our Cookie Policy provides additional information about the cookies and tracking technologies we use.

We use appropriate technical and organisational measures designed to protect personal data against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration;
• disclosure; and
• other unlawful or unauthorised processing.

These measures may include encryption, access controls, authentication controls, monitoring, logging and other security measures appropriate to the nature of the information.

However, no online service can be guaranteed to be completely secure.

Some of our service providers or other organisations involved in providing HybridTrader may process personal data outside the United Kingdom or European Economic Area.

Where a transfer constitutes a restricted international transfer under applicable data protection law, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the circumstances, these safeguards may include:

• an adequacy decision or regulations;
• appropriate contractual safeguards;
• the UK International Data Transfer Agreement (IDTA);
• the UK Addendum to the EU Standard Contractual Clauses; or
• another lawful transfer mechanism.

The ICO's current guidance confirms that restricted transfers require an applicable adequacy mechanism, appropriate safeguards or a valid exception.

Where required, information about relevant safeguards can be requested by contacting us.

Firegenie Solutions Ltd operates HybridTrader on behalf of Hybrid Dashboard FZ LLC.

The parties may have different roles depending on the processing activity.

Where an organisation determines the purposes and means of processing, it is generally acting as a data controller. Where an organisation processes personal data only on behalf of and under the instructions of another organisation, it may act as a processor.

We maintain appropriate arrangements between relevant parties and service providers to govern the processing of personal data.

HybridTrader is intended for users aged 18 and over.

We do not knowingly collect personal data from children under 18 for the purpose of providing the Service.

If you believe that a person under 18 has provided personal data to us, please contact us so that we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to:

• the Service;
• our processing activities;
• applicable law;
• technology; or
• our business practices.

Where changes are material, we will take reasonable steps to notify you through the Service or by email where appropriate.

The latest version will always be made available through HybridTrader.

If you have concerns about how we process your personal data, please contact us first at:

privacy@hybridtrader.ai

We will investigate your concern and seek to resolve it.

If you are based in the UK and remain dissatisfied, you may also have the right to complain to the Information Commissioner's Office (ICO).

For privacy-related questions, requests or concerns, contact: